Equipment Delivery/Set-up/Pick-up 1) All of our rental equipment is delivered direct to you and in many cases the set-up is at no additional charge. With full service delivery/pick-up we are able to demonstrate equipment functions and guarantee it's proper operation. The loading, unloading and transporting of equipment is the main cause of equipment damage and wear. We use great care and you see the results in our quality equipment. 2) We feel on-time delivery and pick-up is very important, this is why we are never late for an equipment delivery or pick-up. Many rental companies pick-up the equipment when "they feel like it" and are slow to pick-up the equipment if they don't need it right away, this unfairly puts the burden on you since you are responsible while you have the equipment. 3) We absolutely guarantee a 30 minute time window for deliveries and pick-ups, but in fact we usually meet a higher standard of a 15 minute time frame. We aren't aware of another AV rental company that can make this claim for all orders and without extra charge. 4) We deliver, set-up and pick-up any time of day or night including weekends and holidays. References TVS provides audio-visual equipment for many Hotels and Resorts in San Diego North County, San Diego, South Orange County and South Riverside County. We also provide equipment to many businesses at their location or other meeting venue. Please call for specifics on our clients. Billing and Accounts Policy Many of our clients are on a 30 day direct bill payment schedule. However, for first time individuals and business customers we may require a pre-payment or C.O.D. by cash or check. 1) Any discount that an invoice may contain may be removed on payments past 30 days. 2) Consistently late payments past 60 days will result in future orders becoming C.O.D. status until all invoices are paid in full. 3) We reserve the right to discontinue business with customers who pay invoices consistently late. Equipment Rental Policy 1) Equipment rental rate is (1) day minimum. 2) An equipment rental order when a RUSH delivery is involved becomes final at the point in which the order is approved by the client/customer. When this type of RUSH order is placed, a minimum of a one day rental charge and RUSH delivery charge will apply even if the order is cancelled before delivery. 3) The client will be responsible for all rental equipment when it is agreed that delivery and/or set-up of equipment will be to any room (such as meeting rooms) or any property location owned or used by the client (such as Hotels & Resorts). At completion of delivery and/or set-up of such equipment the client will become responsible for security until the equipment is picked-up/removed by TVS. 4) Client must provide security for all rental equipment and accept full responsibility for any damage, loss or injury incurred directly or indirectly during possession of the rental equipment. 5) Transfer of any rental equipment possession may only occur with an employee of TVS. 6) Rental equipment is not for sale and is not to be sold, loaned, sublet or mortgaged. Copyright © 2008 Turner Video Services |
